Return and Exchange Policy

At Clumble, we are committed to providing quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our Return and Exchange Policy below.

Return and Exchange Eligibility

Products may be returned or exchanged within 7 days from the date the order is marked as delivered.

To qualify for a return or exchange:

• The item must be unused, unworn, and in its original condition.

• All original packaging, labels, manuals, and accessories must be included.

• The product must not show signs of misuse, damage, or alteration.

• Proof of purchase or the order number must be provided.

Requests submitted after the eligibility period may not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Clearance or final sale items

• Personalized or customized products

• Products damaged due to improper use

• Items returned without prior authorization

• Requests based solely on a change of mind

How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team and provide:

• Full Name

• Order Number

• Reason for the request

• Photos or videos of the item (if damaged, defective, or incorrect)

Email: contact@clumble.com

Our team will review your request within 24–48 business hours.

Return Instructions

If your request is approved:

• You will receive return instructions from our support team.

• A return shipping label may be provided when applicable.

• Returns sent without authorization may be refused.

Please do not return products to the original shipping address unless specifically instructed by our team.

Exchanges

Once the returned item has been received and inspected, we will process the exchange.

If the requested replacement item is unavailable, we may offer:

• A comparable replacement product;

• Store credit; or

• A refund, when applicable.

Replacement orders are typically prepared within 72 hours after approval.

Refunds for Returned Items

If a refund is approved instead of an exchange:

• The refund will be issued to the original payment method.

• Processing typically takes 3–7 business days after approval.

• A 20% restocking fee may apply to approved returns.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what was ordered, please contact us within 7 days of delivery.

Provide clear photos of:

• The product received;

• The packaging;

• Any visible damage;

• The shipping label when available.

Once verified, we will arrange a replacement or another appropriate resolution at no additional cost.

Delivered but Not Received

If tracking information indicates that the package was delivered but you did not receive it, we may request additional documentation or a claim reference from the local carrier before processing a replacement or refund.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If a package is returned due to an incorrect or incomplete address, additional shipping fees may be required before the order can be reshipped.

Contact Us

If you have any questions regarding this Return and Exchange Policy, please contact us.

Clumble Customer Support

Email: contact@clumble.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)