Refund Policy

At Clumble, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

Refund requests must be submitted within 7 days after your order has been marked as delivered.

To be eligible for a refund:

• The item must be unused, undamaged, and in its original condition.

• All original packaging, labels, and accessories must be included.

• Proof of purchase or the order number must be provided.

• The return must be approved by our customer support team before the item is sent back.

Refunds are not available for requests based solely on a change of mind.

How to Request a Refund

To request a refund, please contact our customer support team with the following information:

• Full Name

• Order Number

• Reason for the refund request

• Photos or videos of the product (if damaged, defective, or incorrect)

Email: contact@clumble.com

Our team will review your request within 1–2 business days.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued to your original payment method.

• Processing typically takes 3–7 business days, depending on your financial institution.

Restocking Fee

Approved returns may be subject to a 20% restocking fee, which will be deducted from the final refund amount.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect or incomplete address causes the package to be returned:

• The customer may pay the applicable shipping fee to have the order reshipped; or

• Request a refund, excluding the original shipping costs and any applicable restocking fee.

Lost or Damaged Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

If a shipment is confirmed lost by the carrier, Clumble will work to provide either:

• A replacement item; or

• A refund, when appropriate.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or shipment, cancellation may no longer be possible.

Non-Refundable Items

The following items are not eligible for refunds:

• Clearance or final sale items

• Personalized or customized products

• Products damaged through misuse or improper handling

• Items returned without authorization

• Requests submitted after the refund eligibility period

International Orders

Customers are responsible for any customs duties, import taxes, or additional fees required by their country. These charges are not refundable.

Contact Us

If you have any questions regarding this Refund Policy, please contact our support team.

Clumble Customer Support

Email: contact@clumble.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)